Our Refunds And Returns Policy
**Refunds and Returns Policy for Springboks Rugby SA**
**Effective Date: February 22, 2017**
At Springboks Rugby SA, we strive to ensure that you are completely satisfied with your purchase of official SA Rugby team jerseys. If you need to return or exchange an item, please review our Refunds and Returns Policy below.
**1. Returns**
**1.1 Eligibility for Returns:**
- Items can be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Customized or personalized items are not eligible for returns or exchanges unless they are defective or incorrect.
**1.2 How to Initiate a Return:**
- Contact us at springboksrugbysa@gmail.com to request a return authorization. Please provide your order number, a brief description of the issue, and the item(s) you wish to return.
- We will provide you with instructions on how to return the item(s). Please ensure that you follow these instructions carefully to facilitate the return process.
**1.3 Return Shipping Costs:**
- Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or damaged upon arrival. In such cases, we will provide a prepaid return label.
**2. Exchanges**
**2.1 Eligibility for Exchanges:**
- Exchanges are available for items that are unused, unworn, and in their original condition with all tags and packaging intact.
- Custom or personalized items cannot be exchanged unless they are defective or incorrect.
**2.2 How to Request an Exchange:**
- Contact us at springboksrugbysa@gmail.com to request an exchange. Please provide your order number, the item(s) you wish to exchange, and the new item(s) you would like to receive.
- If the new item is of a different price, we will provide instructions on how to pay any additional amount or process a refund for any price difference.
**2.3 Exchange Shipping Costs:**
- The cost of shipping the exchanged item back to you will be covered by us if the exchange is due to a defect or error on our part. Otherwise, the customer is responsible for the shipping costs.
**3. Refunds**
**3.1 Refund Process:**
- Once we receive your returned item and verify that it meets our return criteria, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account depending on your bank or payment provider.
**3.2 Non-Refundable Items:**
- Shipping costs are non-refundable.
- Items that do not meet our return criteria will not be eligible for a refund and will be returned to you at your expense.
**4. Defective or Incorrect Items**
If you receive an item that is defective, damaged, or incorrect, please contact us at springboksrugbysa@gmail.com within 7 days of receiving your order. We will arrange for a replacement or refund, including any necessary return shipping costs.
**5. Contact Us**
For any questions or assistance regarding our Refunds and Returns Policy, please contact us at:
- **Email:** springboksrugbysa@gmail.com
- **Website:** www.springboksrugbysa.co.za
**6. Policy Updates**
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for shopping with Springboks Rugby SA. We appreciate your business and are here to assist you with any return or exchange needs.
**Springboks Rugby SA**
**Effective Date: February 22, 2017**
At Springboks Rugby SA, we strive to ensure that you are completely satisfied with your purchase of official SA Rugby team jerseys. If you need to return or exchange an item, please review our Refunds and Returns Policy below.
**1. Returns**
**1.1 Eligibility for Returns:**
- Items can be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Customized or personalized items are not eligible for returns or exchanges unless they are defective or incorrect.
**1.2 How to Initiate a Return:**
- Contact us at springboksrugbysa@gmail.com to request a return authorization. Please provide your order number, a brief description of the issue, and the item(s) you wish to return.
- We will provide you with instructions on how to return the item(s). Please ensure that you follow these instructions carefully to facilitate the return process.
**1.3 Return Shipping Costs:**
- Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or damaged upon arrival. In such cases, we will provide a prepaid return label.
**2. Exchanges**
**2.1 Eligibility for Exchanges:**
- Exchanges are available for items that are unused, unworn, and in their original condition with all tags and packaging intact.
- Custom or personalized items cannot be exchanged unless they are defective or incorrect.
**2.2 How to Request an Exchange:**
- Contact us at springboksrugbysa@gmail.com to request an exchange. Please provide your order number, the item(s) you wish to exchange, and the new item(s) you would like to receive.
- If the new item is of a different price, we will provide instructions on how to pay any additional amount or process a refund for any price difference.
**2.3 Exchange Shipping Costs:**
- The cost of shipping the exchanged item back to you will be covered by us if the exchange is due to a defect or error on our part. Otherwise, the customer is responsible for the shipping costs.
**3. Refunds**
**3.1 Refund Process:**
- Once we receive your returned item and verify that it meets our return criteria, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account depending on your bank or payment provider.
**3.2 Non-Refundable Items:**
- Shipping costs are non-refundable.
- Items that do not meet our return criteria will not be eligible for a refund and will be returned to you at your expense.
**4. Defective or Incorrect Items**
If you receive an item that is defective, damaged, or incorrect, please contact us at springboksrugbysa@gmail.com within 7 days of receiving your order. We will arrange for a replacement or refund, including any necessary return shipping costs.
**5. Contact Us**
For any questions or assistance regarding our Refunds and Returns Policy, please contact us at:
- **Email:** springboksrugbysa@gmail.com
- **Website:** www.springboksrugbysa.co.za
**6. Policy Updates**
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for shopping with Springboks Rugby SA. We appreciate your business and are here to assist you with any return or exchange needs.
**Springboks Rugby SA**